Refund Policy
At Laser Luxe, we are committed to ensuring that you are completely satisfied with your IPL Self Laser Hair Remover. If you're not fully happy with your purchase, we offer a straightforward refund policy.
Eligibility for Refund
- 30-Day Return Window: You can request a refund within 30 days of receiving your order.
- Product Condition: The product must be unused, in its original packaging, and in resellable condition.
How to Request a Refund
- Contact Us: Email our customer support team at support@laserluxe.com with your order number and reason for the refund request.
- Return the Item: We will provide you with return instructions. Return shipping is at the customer’s expense, unless the item is damaged or defective.
- Processing the Refund: Once we receive the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Important Notes
- Shipping fees are non-refundable.
- Refunds can only be processed for products returned in the original condition and packaging.
- If your product is defective or damaged, please contact us immediately, and we will cover return shipping and provide a replacement or full refund.
Questions? Please contact us at support@laserluxe.com, and our team will be happy to assist you.